CareFree PC & Mac Support

Keep PC and Mac Users Productive

Maximizing productivity today is all about choice, but giving employees options about devices and operating systems can make maintaining and managing PCs and Macs more complicated. You can count on Framework Communications to manage it all. Keeping your desktops, laptops and workstations up and running is our job—one we take very seriously. Whether you need remote computer repair, Mac IT support or PC IT support, we’ll keep your drivers and software up to date, manage and track licenses and much more.

In-House v. Outsourced IT
PC & Mac Support

PC & Mac Support

Four out of five businesses impacted by a disaster never fully recover financially. Framework Communications works to change this startling statistic by providing reliable data recovery services. Many companies have data backup services taken care of but, when it comes to recovery, businesses without a recovery plan have no way to extract their stored data.

Our simple five-step process ensures your business has the best protection against a disaster.

Remote and Onsite Support

  • Emergency and after hours
  • Support plans for every level
  • Onsite, offsite and remote
  • Preventative maintenance

Antivirus and Malware Protection

  • Antivirus definition alerts
  • Uninterrupted performance
  • Advanced security
  • Upgrade alerts

Remote Patching and Maintenance

  • Mission critical
  • Uptime management
  • Asset inventory and management
  • Dedicated account manager
  • Full reporting
  • Online trouble ticket management
  • Warranty management

OS and Application Installations

  • Round-the-clock security monitoring
  • Antivirus monitoring and updates
  • Authorization and authentication
  • Data backup and disaster recovery
  • Patch management
  • Vulnerability audits

Benefits of Framework’s IT PC & Mac Support

That Maximizes Productivity

We make sure your staff clearly understands how to use their machines and applications. In the event of a failure, we’re on it to get your team productive as fast as possible.

Quick Response to
Resolve Issues Fast

You can count on us to respond as promised in your plan. Once we identify if the issue can be fixed remotely or if we need to come onsite, we’ll start working to get you up and running.

Customized Service That
Fits Like a Glove

You won’t find cookie cutter PC and Mac IT services here. Our tiered service levels, each with their own Service Level Agreements (SLAs), make it easy and affordable to get exactly the right of services to fit your unique needs.

Peak Performance to
Get the Job Done

No component is left behind. We diligently monitor routers, firewalls and switches, IP-based phone systems, critical desktop events, mission-critical applications, antivirus, software patch alerts and more to make sure everything is optimized.

Support You Can
Count On

We use phone, remote control and whatever else it takes to support your desktops and workstations. Our PC and Mac IT support engineers are successful more than 90 percent of the time fixing issues remotely and are always available to come onsite when needed.

Flexibility for Your
Dynamic Business

Your business doesn’t stand still—and your PC and Mac IT services don’t have to either. As your business evolves, your support can change to meet new demands.

Stay running at peak performance