FAQs & Downloads

We know one of the worst parts of anyone’s day is when their technology inexplicably stops working. Loss of productivity is always frustrating, especially when you’re not sure how to go about fixing the problem.


Framework knows that feeling all too well and we put together a handful of F.A.Q’s that will hopefully help you on your way to a solution.

How do I create a ticket?

Email the Helpdesk at helpdesk@frameworkcommunications.com or use the customer portal (the link is on the website). Your logon and password are created for you when you’re onboarded.

My internet is down, how do I submit a ticket?

Keep calm and call Framework.

My wireless connection is not working!

Please attempt to connect with a cable as wireless service can sometimes be intermittent. If the problem persists, submit a ticket.

I am unable to log on to my workstation!

Please check your logon credentials. Does the workstation show the correct logon name? Is Caps Lock turned on?

What type of information should I include in my ticket?

Include your computer name, logon name, a description of the issue you’re experiencing and, if possible, an explanation of how impactful the problem is to you.

If I can’t find my computer name, what other information can I include in the ticket?

Include your logon name always.

My phone system is down, how do I submit a ticket?

Keep calm and email us: msp@frameworkcommunications.com

I can’t print!

Not to insult anyone’s intelligence – please check to make sure you’re printing to the correct printer. If you’re printing to the correct printer and it’s still not working, submit a ticket.

When possible, include the printer name or destination. If not, we’ve got you covered!

I have submitted a ticket and haven’t received a callback in the last 15 minutes!

We do our best here at Framework to answer tickets as quickly as possible but there may be times when our response times lag. In these instances we apologize and ask for your understanding before you reach out by calling us at 312.265.8733 so a technician may review your ticket.

Downloads & Tools


Belarc: Build a detailed profile of your installed software and hardware, network inventory, missing Microsoft hotfixes, antivirus status, security benchmarks, and display the results on your Web browser. Best of all, it’s private.

HouseCalls Anti-virus: Think your PC might be infected? Check it with this free anti-virus scanner that our own techs trust.

SpeedTest: Handy tool that checks your pc’s upload and download speeds with the added bonus tool which compares your area service providers on speed and service quality.

IP Chicken: Every house has an address, so do computers. Head over to IP Chicken for your pc’s address on the internet. Handy for those calls in to your service provider.

Join.Me: No frustration, no cost, no plug-ins, near-instantaneous sharing of screens makes this a phenomenal meetings tool. A free version is available alongside a paid, bells and whistles one. Each is effective in streamlining communications and engaging colleagues.

Cute pdf: A magical tool – turns your documents into pdf’s.

Genius scan: Have a smart phone with a camera? Then you have a scanner in your pocket. This app allows you to digitize hard copies and email them where-ever they need go.

Ninite: New PC? Need to download all of your apps? Head over to ninite, the always updated one-stop-shop for all the apps you want on your computer.