Framework Communication strives to provide value to clients, opportunity to our employees and give back to our community. Our mission is to save you time, money and headaches by serving as the single source solution and support provider for all your IT, networking, VoIP and telecom needs. Customer Service is a priority to us, so much so that, since 2013, we’ve won the Channel Partners 360 Award for excellent service four years running.
Framework reinvents technology by reinventing how we connect our clients with technology. We understand that the best technology is useless if it’s not utilized properly, or worse yet, not workingIn-House v. Outsourced IT
At the heart of Framework’s excellent work ethic and client service is our culture. We stand out not only in our industry but in all things business due to our unique take on culture. Putting our clients and technicians over management or executives, our office is filled with ambitious thinkers who drive change and direction from the ground up. Don’t just take our word for it – take a look at what some of our team members had to say about our culture:
Framework Communications started in 2008 as a side project in our founder’s basement. A consultant by trade, John saw a distinct lack of all-encompassing IT solutions and sought to fill the gap.
We quickly outgrew the basement as positive word-of-mouth spread, moved several times, always holding tight to our original vision to provide innovative, quality IT solutions to help businesses achieve their goals.
Recently ranked one of the fastest growing companies in the United Stated by Inc. 500, Framework hires thoughtfully, building a team to scale with our clients. Our team made up of introverts, extroverts, left brains, right brains—each working hard to deliver the best possible support and experience. Our Help Desk Support Analysts sit on the front lines resolving problems and working to make the most of your technology. Behind the scenes, our engineers collaborate, innovate and fix systems key to your success.
We may be biased, but we’re located in the best city in the world. Our open work loft space is located a couple of miles from downtown, accessible via the CTA and surrounded by parking.
We love our hometown and want to make sure all homegrown talent is nurtured, technology or otherwise. We believe in the programs run by Youth Outreach Services, a non-profit touching the lives of kids across the city. We believe in the magic felt by students dancing with Inside Chicago Dance. We believe in strengthening organizations like BLUE1647 so that technology may be a resource and learning tool for an entire community. We believe in the potential of our vets as they step into civilian roles after serving our country, so we’ve created an On-The-Job Training Program in conjunction with the Illinois Department of Veterans Affairs and joined the Illinois Hiring Heroes Consortium. Simply put, we believe that by investing in our city, we can help change it indelibly.